Shipping policy
Unified Shipping Policy – Zenergy Recovery
This shipping policy applies to all products sold by Zenergy Recovery, including those from our trusted partner brands: Oxyrevo, Oxford Medical Instruments (OMI), Ice Barrel, Vital Red Light, and Ceragem. We are committed to providing transparent, efficient, and dependable shipping practices for all our customers.
📦 Processing & Fulfillment
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Orders are typically processed within 1–2 business days.
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You will receive a confirmation email with tracking information once your order has shipped.
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Some items may ship in multiple boxes and may arrive at different times.
🚚 Estimated Delivery Times by Brand
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Oxyrevo: 10–15 business days (international shipping and customs clearance may apply)
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Oxford Medical Instruments (OMI): 5–7 business days
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Ice Barrel: 5–7 business days
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Vital Red Light: 5–7 business days
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Ceragem: 5–7 business days
Please note: These are estimated delivery windows and may vary due to supply chain disruptions, weather conditions, holidays, or freight carrier performance.
🌍 Shipping Carriers & Methods
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We partner with major carriers such as UPS, FedEx, DHL, and freight providers depending on product size and destination.
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Freight shipments may require a scheduled delivery appointment.
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We do not ship to P.O. Boxes or APO/FPO addresses.
🌐 International Shipping
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Currently, most items ship only within the continental United States.
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Oxyrevo items ship internationally and may be subject to customs duties, taxes, or import fees not included at checkout.
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Customers are responsible for any import-related costs.
📷 Damaged Shipments
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Inspect your package upon arrival.
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If damage is visible, note it with the delivery driver, take clear photos of the packaging and product, and contact us within 24 hours.
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Email: support@zenergyrecovery.com
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Damage reported beyond 24 hours may not qualify for coverage or replacement.
🚫 Delays & Exceptions
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Zenergy Recovery is not responsible for delays caused by couriers, customs processing, or weather conditions.
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We strive to provide accurate ETAs and will notify you of any significant delays.
🧾 Shipping Costs
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Shipping fees (if applicable) will be displayed at checkout.
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Some items include free shipping; others may incur freight or oversized delivery fees depending on the brand and item.
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Original shipping charges are non-refundable unless otherwise stated.
🧭 Tracking & Delivery
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Once your order ships, you’ll receive a tracking number.
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Tracking information may take up to 24 hours to update.
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If your shipment appears delayed or lost, please contact our support team.
📞 Contact Us
If you have questions about shipping, delivery times, or need help tracking your order:
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Email: support@zenergyrecovery.com
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Phone: (469) 218-2332
We appreciate your trust in Zenergy Recovery. Our goal is to ensure every order arrives safely, on time, and in perfect condition.
Shipping Options
Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-7 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering.
- Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
- White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas will not be assembled.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE
